AIAG just has published the new Guide. The CQI-20: Effective Problem Solving Guide supports organizational efforts to develop and implement a robust problem solving process that will improve problem descriptions, team member participation, qualitative methods for problem solving, and the ability to prioritize, analyze and review concerns, as well as ensure that steps are not skipped.
The publication is laid out in sections, each covering a different stage of problem solving. Each section includes Inputs-Process-Outputs, Step Overview, Tools, Outcome, Progress Check Questions, and Executive Support.
Written to assist problem solvers with any level of prerequisite knowledge, the document covers foundational information senior leaders can use to set the stage for success. Those with an understanding of statistical or other advanced problem solving tools will find this guide even more helpful.